Frequently Asked Questions

Find answers to frequently asked questions about Factor functionality here!

• Why Aren’t Phases Appearing on the Fixed Fee Tab in My Invoice Draft?

FactorPay

• How to Sign Up for FactorPay: A Step-by-Step Guide

Budget Setup

• What is the difference between "Direct" and "Indirect" labor for billable and non-billable time?

Project Setup

• How do I create a new client?

Subscription

• How do I cancel or change my Factor75 Meal Plan?
• How is My Factor Subscription Billed?

QuickBooks Online Integration

• How do I troubleshoot expenses not syncing from QuickBooks Online to Factor?
• How Does Factor Integrate with QuickBooks Online?

Invoicing

• Why Don't I See Fields to Enter a Percent or Dollar Amount When Invoicing Fixed Fee Phases?
• How do I mark invoices paid in Factor?